IT Technician – Alberton, Johannesburg

Location: Alberton, Johannesburg
Salary: R18,000 – R28,000 per month depending on experience, certifications and demonstrated ability (strong candidates may be considered above this band)
Job Type: Full-time; reports to the IT Manager Overview
A South African Managed Service Provider (MSP) and licensed ISP supporting 200+ clients across approximately 2,200 circuits is looking for a technician to own the day-to-day health of client and internal IT environments end to end — from the user's workstation to the servers and network links behind it — keeping everything running smoothly before problems reach the client. Key Responsibilities Windows Workstation & Server Administration: * Install, configure, maintain and troubleshoot Windows workstation and Windows Server operating systems * Administer Active Directory, Group Policy, DNS, DHCP, file/print services and the user account lifecycle * Deploy, patch and support business applications, Microsoft 365 and line-of-business software * Manage backups, restores, and server performance, capacity and health End-to-End Network & IT Administration: * Configure and maintain routers, switches, firewalls, VLANs, WiFi and VPNs * Administer the full connectivity chain — LAN, WAN and ISP circuits — troubleshooting faults through to resolution * Maintain accurate network documentation, IP schemes and asset records Proactive Support & Procedural Maintenance: * Monitor environments and act on alerts before they become outages * Perform scheduled preventative maintenance: updates, health checks, backup verification, security hardening * Log, prioritise and resolve tickets within SLA, keeping clients informed throughout * Follow and continuously improve documented procedures for consistent, repeatable support Requirements * Minimum 3 years' hands-on IT support experience; 4–5 years preferred, ideally within an MSP or multi-client environment * Certifications advantageous: CompTIA A+/N+, Microsoft (MD-102, AZ-104 or Server), or equivalent networking certifications * Matric essential; IT qualification or diploma advantageous * Valid driver's licence and own reliable transport (client site visits required) * Windows 10/11 and Windows Server (2016–2022) administration * Active Directory and Microsoft 365 * Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN * Firewall and switch configuration * Backup and endpoint security tools * Clear, accurate ticket documentation Culture Fit
Puts the client first (owns a problem until it's genuinely solved, not just closed); stays a step ahead (prevents faults rather than just fixing them, flags risks early); communicates clearly and professionally, in plain language when needed; takes pride in clean configurations and proper documentation; stays calm and methodical under pressure; keeps learning as technology evolves. Benefits * Business travel reimbursed at prevailing AA rates (per kilometre) * Planned weekend/after-hours work compensated at applicable overtime rates * Standby allowance payable when rostered for after-hours/on-call availability