Responsible

Manage a staff of Engineers- Lead, Manage & Mentor the Technical Team

Manage all tickets- Ensure Technical Team resolves support queries within the SLA 

Ensure and Maintain Standards and Processes

Ensure Root Cause Analysis & Remediation is continually happening for both Technical and Business incidents to avoid them happening in the future.

Track escalations

Review Technical Team’s work

Able to communicate with all business that have contracts

Required: 
Education & Knowledge: 

• BSc or BA degree in Business٫ Computer Science or other related is a bonus.
• Microsoft Fundamentals Certifications – Azure or Microsoft 365.
• Knowledge of Condeco, CTOUCH, Jabra, Jupiter, Lenovo, Logitech, Microsoft Teams Rooms, Poly and Yealink

Experience: 

• 5+ years of Management & Leadership of an IT Service Team.
• Managed IT Services business.
• Ticketing system / RMM Tool and PSA software.
• Working with the Microsoft 365 Platform.

R40,000- R60,000 per month depending on experience.