Managing and supporting customer firewalls, networks and connectivity 

Monitor client infrastructure and solutions

Network design and deployment, including security, wired and wireless LAN, WAN, SD-WAN and SASE (Fortinet/Cisco/Cato/Unifi)

Managing workflow using Tickets and Service Requests

NOC services including status and performance monitoring and reporting

Fortinet and other vendors licensing and lifecycle management (Forticare/etc)

Assist with technical escalation of network related issues from the customer support team

Qualifications:

CCNA or above

ITIL advantageous

Fortinet NSE4 advantageous

Cato SASE experience/certification  advantageous

 MCITP / MCP Certified advantageous

Experience: 

3+ years’ experience in a customer facing Network support role. Previous MSP experience extremely valuable.

 

Technical skills: 

Excellent knowledge of networks, routing & switching – including Layer 2 and 3 networking, routing protocols, SSL + IPSec VPN solutions and high-availability network design and management

Firewall experience including Fortinet, Palo Alto, Cisco / Meraki (Fortinet required)

Switch experience including Cisco, HP, Aruba, Unifi

WLAN experience including FortiAP, Cisco / Meraki, Unifi

VOIP experience

In-depth troubleshooting capabilities including packet sniffer

Azure / AWS networking experience

SNMP, WMI, syslog experience

Renumeration

18,000-30,000 CTC depending on experience