RESPONSIBILITIES

• Maintain and ensure the integrity of network and telecommunications infrastructures 
• Be able to lead Tier 1 and 2 Technicians and assign responsibility 
• Analyze, test, troubleshoot and support desktop and network systems.
• Develop a collaborative, positive relationship with clients that fosters cooperation and timely problem resolution, both on-site and/or remotely.
• Plan network infrastructure and security with regards to scalability and redundancy, conduct ongoing performance tuning, hardware upgrades, resource optimization, and evaluate new technologies.
• Manage and own backup strategies both on and off-site.
• Perform system and account administration tasks.
• Contribute to, maintain, and document system standards and procedures.
• Adhere to and identify solutions that streamline the internal workflow.

REQUIREMENTS

• A Bachelor’s Degree
• A minimum of 6 years of experience performing IT support duties.
• In-depth knowledge of Active Directory and Group Policy.
• Knowledge of Windows Servers and Workstations IS A MUST.
• Ability to work effectively in a multi-disciplinary, collaborative team environment or independently with minimal direction.
• Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability to work effectively under pressure.
• Excellent customer service skills and an ability to clearly explain technical issues to non-technical persons. Must be able to communicate clearly and professionally via phone, email and in person..
• We are looking for engineers in the area of desktop support, networking and information security to provide Tier 3 technical support to our clients.

R40,000-R60,000 per month depending on experience