IT/Microsoft Support Engineer

IT/Microsoft Support Engineer

All things technical, and all things Microsoft in particular. You keep up with tech trends and business trends.

Responsible for enabling our customer’s business IT to perform at its best.
Onsite recurring visits to customers 
Provide technical support to our clients 
Effective problem management through root-cause analysis and problem resolution
Focus on Contract Efficiency through Technical Excellence in the work that you do
Escalate client issues and risks to the Service Delivery Manager or Account Manager

4 years experience in a Managed IT Services business

4 years of Microsoft echo system implementation, administration, and support

Azure or Microsoft 365 certifications

Experience with problem solving in a troubleshooting environment with Microsoft Server, Desktop and MAC Operating Systems
Experience with troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCIP
Experience with Microsoft 365, Active Directory, SQL, Azure and Microsoft Exchange.
Support ticketing system and beating SLA targets experience

Experience with Autotask, Nable and IT Glue a bonus

Must have experience doing external technical work.

You need a car

Fluent in English speaking, reading, and writing with excellent communication skills

R27,000-R38,000 depending on experience

You need a car

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