IT Desk Engineer, for overseas companies

IT Desk Engineer, for overseas companies

This is a MSP and looking for Level 2 and Level 3 remote support engineers to join the team in Cape Town or Johannesburg. You will be supporting our customer base remotely, but from our offices.

You will work with existing teams in each respective remote location to provide infrastructure support to our clients in the US and EU. In addition to your technical experience, you will need discipline to work on various RMM and ITSM systems where you will update tickets and notes. Since all work is done remotely, you will need to be comfortable on the phone and behind a screen while troubleshooting systems.

You will also need to be well spoken to articulate yourself accordingly on this international stage. Working times may vary, but you will need to be willing to work a night shift as well that will end between 00:00 and 02:00.

We are looking for technicians who are fantastic problem solvers, and real technology enthusiasts.

Qualifications Requirements:

Matric or equivalent

A+, N+ or equivalent

Azure certification

Degree in Technology sector 

Experience Required:

Windows and MAC Operating

Windows Server and Managing Active Directory

Understanding Group policy, DHCP, DNS and permissions

Office 365 and support for Outlook, Teams, SharePoint

Office 365 advanced – Intune

Azure Administration

Cyber Securty Landscape

Networking and understanding VLAN’s, VPN, IP, routing

Understanding VoIP and PABX

Understanding network devices – printers, Wi-Fi, CCTV

Understanding databases such as SQL

Using RMM / ITSM tools for support and tickets

Please contact us if you feel you have what it takes to support our global customers.

Please note – When you apply for this position we will do various background checks

You will be asked for 2 -3 references 

Criminal history will need to be checked.

Employment History will be checked.

Additionally you may be asked to take a Polygraph

Desired Skills:



Active Directory

Office 365


Desired Work Experience:

5 to 10 years

Renumeration will be from R30,000 to R50,000 depending on experience.

To apply for this job email your details to