Software Technician

Responsible for IT service contracts looking after client networks

Knowledge on servers / cloud hosting etc also basic hardware 

Knowledge on fiber / voip beneficial 

Provide technical support to users in an efficient and accurate manner. 

You will be considered as the front liner and you will solve basic technical problems and provide support for all assigned areas. 

The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through problem solving process

Troubleshooting and sequential problem resolution, solid understanding of networking, telecom, server, and desktop technologies, as well as common server and desktop operating systems, server applications, and desktop applications, experience with VOIP system

Follow up with customers, provide feedback and see problems through to resolution

Resilient and able to work in a fast-paced, changing environment

Provide first level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Must be a team player with a positive attitude and willingness to pitch in where needed.

Skills

·Proven working experience in providing help desk support

Proficiency in English

Working knowledge of help desk software, databases and remote control

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

A+ N+ Certification

1 to 2 years experience

Job Type: Full-time

Salary: R15 to R20,000.00 /month