Copier Technician

Introduction

The Technician is responsible for managing the quality of service delivered to customers. 

A large part of this position is to assist and manage the area in their relative regions. A person with a pro-active and customer service mindset is required for this position.

 A good understanding of service delivery, customer service, Time Management and planning is essential to this post.

Duties & Responsibilities

Daily Responsibilities

• Assist the Call Centre on daily task and customer support.
• Installation of equipment on customers network.
• Setup of Scanning and Printing.
• Basic electronic testing.
• Servicing and repairing of all low and high-volume equipment.
• Servicing of all Mono and Colour equipment.
• Reducing the cost on all equipment in the work area (Toner and Spares usage).
• Ordering of spares needed on equipment serviced in that day.
• Be able to perform minor services, repairs and spares replacement on Wide Format equipment.
• Provide excellent customer service
• Assist the meter reading department with queries
• Completing of calls assigned to you for the day by the service controllers
• Always be well groomed.
• Attend all training provided by the company.

Desired Experience & Qualification

Qualifications

• GR 12
• Computer Literate
• A+
• N+

Experience

• 2 Years as an office automation technician